Privacy policy

We really do go the extra mile to protect any personal information you provide when visiting our website, placing an order, subscribing to our newsletter or interacting with us on social media.

Olli & Rose (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it.

WHAT PERSONAL INFORMATION DO WE COLLECT?

When you place an order, create an account, subscribe to our newsletter or contact us, we may collect personal information including:

  • Name and surname
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order history
  • Personalisation details (where applicable)
  • Any information you voluntarily provide when contacting us

We only collect the information necessary to:

  • Process and fulfil your order
  • Arrange delivery
  • Communicate with you regarding your order
  • Provide customer support
  • Process returns, repairs or warranty claims
  • Improve our products and services
  • Comply with legal and regulatory obligations

DO YOU SHARE MY PERSONAL INFORMATION?

Yes, but only where necessary.

Your personal information may be shared with trusted third parties who assist us in operating our business, including:

  • Payment providers
  • Courier companies
  • Website hosting providers
  • Email service providers
  • Suppliers or manufacturers where required to fulfil your order

We never sell, rent or trade your personal information to third parties.

We may also disclose your information where required by law or to protect our legal rights.

HOW IS MY PERSONAL INFORMATION KEPT SAFE?

Protecting your information is extremely important to us.

Your billing, shipping and order details are stored securely using industry-standard security measures.

All payment transactions are processed securely through our trusted payment providers. Olli & Rose does not store your debit or credit card information.

Access to personal information is restricted to authorised team members who require it to fulfil their duties.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only for as long as reasonably necessary to fulfil your order, provide customer support, comply with legal obligations and maintain our business records.

When information is no longer required, it is securely deleted or destroyed where appropriate.

WHAT IS A COOKIE – CAN I EAT IT?

We wouldn't recommend eating this cookie as it's a computer file that is automatically transferred from our website to your computer or mobile device.

Cookies help us remember your preferences, improve your browsing experience and understand how visitors use our website so that we can continue improving it.

By continuing to use our website and accepting our cookie preferences, you consent to the use of cookies in accordance with this Privacy Policy.

EMAIL MARKETING

If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send you updates about new products, promotions and special offers.

You may unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

YOUR RIGHTS

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permissible.
  • Object to the processing of your personal information in certain circumstances.
  • Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

INFORMATION OFFICER

Olli & Rose (Pty) Ltd

Information Officer

Email: orders@olliandrose.co.za

Physical Address:

26 Sycamore Crescent
Atlas Gardens
Cape Farms
Cape Town
7441
South Africa

QUESTIONS OR PRIVACY REQUESTS?

If you have any questions about this Privacy Policy, your personal information, or wish to exercise any of your rights under POPIA or PAIA, please contact us.

Olli & Rose (Pty) Ltd

📧 orders@olliandrose.co.za

📍 26 Sycamore Crescent
Atlas Gardens
Cape Farms
Cape Town
7441
South Africa

PAIA (Promotion of Access to Information Act)

Olli & Rose (Pty) Ltd is committed to transparency and compliance with the Promotion of Access to Information Act, 2 of 2000 (PAIA).

In accordance with PAIA, members of the public have the right to request access to certain records held by Olli & Rose, subject to the provisions of the Act.

Our PAIA Manual outlines the categories of records we hold, the process for requesting access to information, and the procedures to be followed when submitting a request.

Should you wish to request access to information or obtain a copy of our PAIA Manual, please contact our Information Officer using the details below.

Information Officer

Monica Olwage
Information Officer
Olli & Rose (Pty) Ltd

Email: orders@olliandrose.co.za

Physical Address:
26 Sycamore Crescent
Atlas Gardens
Cape Farms
Cape Town
7441
South Africa

We are committed to responding to all PAIA requests in accordance with the applicable legislation.