At Olli & Rose, we take pride in our craftsmanship and strive for customer satisfaction. If you experience a visible quality issue, we kindly ask that you:

• Return the item within 10 days of purchase.
• Provide proof of purchase.

We offer a 1-year guarantee on all fittings and trimmings for our leather items. This does not cover tears, stains, or damage to the leather itself.

After one year, we are happy to assess your item and provide a quote for repairs if needed. Our general refreshment service is available at a flat rate of R250.

Genuine leather is a natural material, meaning each bag will have unique characteristics and develop its own patina over time. This individuality is what makes leather beautiful, timeless, and one of a kind.